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Intuitive Operation, Dependability,
Performance and Value since 1972

Technical Support

Maintaining your Adam product can prolong its lifespan, provide more consistently accurate results and potentially reduce your parts and labor costs. To keep your weighing device in top condition:

• Keep your product clean. Using an in-use cover extends the life of keypads and other parts.

• Avoid prolonged exposure to harsh environments.

• Power off your scale when not in use for prolonged periods. For laboratory balances, leave the product switched on, but in standby mode.

• Calibrate your balance at regular intervals.

• Have your product regularly serviced and calibrated to ensure it continues to provide accurate results.

Need to speak to Adam?

Technical help or additional troubleshooting guidance is just a call or a message away.

Speak to a member of the Adam team via our Contact page by clicking below.

If you have a problem with your product

• Read the common problems and solutions information below, to see whether you can solve the problem yourself.

• Check the user manual for error message explanations that are specific to your weighing scale or balance. For current products you can download user manuals here. For older or legacy products please contact us regarding availability of a replacement manual.

If you are still experiencing a problem, call one of our local service centers or use the contact form on this website to send us the details of your problem. We will review the details and get back to you.

We provide an inspection and quotation service for customers wanting to get their product repaired. A standard inspection fee per machine applies and is waived if the repair quote is accepted.

Common Problems and Solutions

We've found that many service problems can be resolved by performing some simple troubleshooting checks on the scale or balance in question. Please refer to the table below to help identify some basic problems and solutions.

Problem

Possible Cause

Common Solution

Battery will not charge

Mains voltage not present or too low.
Charging circuit failure.
Battery Failure.

Verify the batteries are rechargeable types.
Some scales use non-rechargeable batteries only.
Check to make sure the power supply voltage is correct.

Cannot use Full Capacity

Overload stops hitting pan support or hitting bottom of load cell.
Shipping screw not removed, if applicable.
Electronic problem on A/D.
Parameters set incorrectly.
Load Cell or mechanics damaged.

Look for obstruction under pan, shipping screws, and verify pan installation.
Check the weighing units used.

Display is blank/ does not turn on.
Fuse in plug blown?

Mains power is turned off.
Power supply not plugged in.
Power supply faulty.
Internal battery not charged.
Display turned off.
Wrong power supply being used.

Check to ensure power is going to the scale and the switch is on.
Verify the voltage going to the scale matches the power supply labels on the power module or scale.

Display blank after turn on test or showing error message.
Display is locked.

Pan not installed.
Unstable weight.
Load cell damaged
Mechanics damaged.

Check the pans are installed correctly.
Try turning the scale on again.

Display is unstable

Drafts or air currents.
Obstruction under pan.
Sample is moving (animal or liquid weighing).
Vibrations through the table.
Temperature is changing dramatically.
Fsaulty power supply.
Battery low on charge.

Verify the scale is in an acceptable location and on a good table.
Verify the power supply is correct for the scale.
Re-charge / change battery.

Not Linear

Overload stops hitting too soon.
Load cell or mechanics damaged.
A/D damaged.

Look for obstruction under pan, shipping screws, and verify pan installation.
If linearity can be set by the user it will be described in the user manual

Off Center Loading error

Adjust mechanics.
Overload Stops not correct.
Load Cell/ mechanism damaged.

Look for obstruction under pan, shipping screws, and verify pan installation.
OL appears on display

Weight on scale over permissible limit.
Pan support not seated properly.
Power supply faulty.
Load Cell or mechanics damaged.

Check the pans are installed correctly.
Try pressing Zero key.
Try turning the scale on again.

UL displayed

Weight on scale below permissible limit.
Pan has been removed.
Pan support not seated properly.
Faulty power supply.
Load Cell or mechanics damaged.

Check that the pans are installed correctly.
Try pressing Zero key.
Try turning the scale off and on again.

Weight value incorrect

Calibration error.
Linearity error.
Unit calibrated with inaccurate weight.
Balance not level.
Obstruction underneath the scale.
Wrong unit of weight displayed.

Calibrate again, paying special attention to the mass used, the stability of the scale, and the weighing units required.
If linearity can be set by the user, it will be described in the user manual.
Check pan is installed correctly and clear any obstructions.
Verify installation is acceptable.